FAQ

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing. So, if you change your mind within this timeframe, send us an email at bodyfuelformulas@gmail.com and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 14 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 14 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express, as well as PayPal and Afterpay.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option via Australia Post. Please see Shipping for a more detailed description on estimated shipping times by zone.

What if the item I ordered arrived broken or damaged?

We'll make it up to you in the case that you receive a product that is damaged or broken. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item you receive, please contact us within the first 14 days of receiving that item and we'll work it out with you

Where do you ship from?

Primarily we ship out from fulfillment centers within Melbourne, Australia. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.